Webbysdesignco

At WebbysDesignCo, every creation is made with care, creativity, and attention to detail. We take great pride in the quality of our handmade products and want you to be completely happy with your purchase.

If for any reason you are not satisfied, please review our refund and return policy below.

Returns

Eligibility:

You may return any unused and unopened non-custom items within 30 days of delivery for a full refund.

Non-Returnable Items:

Please note that custom-made or personalised products (including but not limited to custom tumblers, snow globe cups, apparel, keychains, and accessories) cannot be returned or refunded, as they are made to order.

Condition:

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

Return Process:

To initiate a return, please contact us at shantarawebb@gmail.com with your order number and details. Once approved, you will receive return instructions.

Refunds

Processing Time:

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days, and a credit will be applied to your original payment method.

Shipping Costs:

Return shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from the refund total.

Late or Missing Refunds:

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your card provider, as posting times can vary.
   
   If you’ve done this and still haven’t received your refund, please contact us at shantarawebb@gmailcom

Exchanges
We only replace items if they are defective or damaged (excluding damage caused during transit).

If you need to exchange a defective item, please contact shantarawebb@gmail.com and we’ll guide you through the process.

Items Damaged During Transit
Once your order has left our hands and is in the care of Australia Post, any damage or loss during transit becomes their responsibility.

If your item arrives damaged, please lodge a claim directly with Australia Post.

We do not provide refunds or replacements for items damaged in transit.
Consumer Guarantees
Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe a product purchased from us is damaged, faulty, unsafe, or not as described, please contact us within a reasonable time after purchase.

If a minor issue occurs, we may repair or replace the product. If the product has a major failure, you may choose between a replacement, refund, or store credit.

For more details about your rights, visit consumerlaw.gov.au.
Please Note:

• Items damaged from misuse, wear and tear, or improper care are not considered faulty.
• If an item is replaced, the new item becomes your property, and the returned product becomes ours.
• Items marked as seconds, sale, or sample items cannot be returned due to the known imperfections listed at purchase.

Contact Us
If you have any questions about our refund or return process, please contact:

📧 shantarawebb@gmail.com

Thank you for choosing WebbysDesignCo — your satisfaction and trust mean everything to us.

This Privacy Policy describes how WebbysDesignCo (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.webbysdesignco.com.au (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any user of our Services — including customers, website visitors, and others whose personal information we may collect in connection with the Site.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Any updates will be posted here with an updated “Last Updated” date. Continued use of the Site after changes are posted constitutes your acceptance of those changes.

How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from several sources. The information we collect and use depends on how you interact with our Site and Services.

In addition to the specific uses described below, we may use information we collect to:

• Communicate with you
• Fulfil orders and provide Services
• Comply with legal obligations
• Protect our Site and business from misuse or fraud
  

Personal Information We Collect

Information You Provide Directly

This includes information you submit when you make a purchase, contact us, or create an account. Examples include:

• Contact details: your name, email, phone number, and address
• Order details: billing and shipping information, order number, and payment confirmation
• Account details: username, password, and login details
• Customer support: messages or inquiries sent to our support email or through social media

Information We Collect Automatically
We automatically collect certain information about your device and how you interact with our Site using cookies and similar technologies. This may include:

• Device type and browser information
• IP address and general location
• Pages visited and links clicked
• Order and browsing behaviour

Information from Third Parties

We may receive personal information from:

• Shopify, our ecommerce platform provider
• Payment processors, who handle secure transactions
• Shipping partners, such as Australia Post, for order fulfilment and delivery updates
• Advertising and analytics partners, who help us improve marketing and customer experience

How We Use Your Personal Information
We use your personal information for the following purposes:

• To process orders — including payments, shipping, returns, and customer support
• To manage your account — including order history and login preferences
• To improve our Site and services — such as analysing customer trends and preferences
• For marketing — to send promotional updates, newsletters, or discount offers (you can opt out anytime)
• To comply with legal requirements — such as tax and record-keeping obligations

Cookies

Our Site uses cookies to ensure a smooth shopping experience, remember your preferences, and help us improve performance.

You can adjust your browser settings to refuse cookies; however, some parts of the Site may not function properly without them.

For information on Shopify’s cookie usage, visit https://www.shopify.com/legal/cookies.

How We Share Your Information
We may share your information with:

• Service providers who help operate our business (e.g. payment processors, couriers, web hosting)
• Shopify, which powers our store and processes information as described in its own Privacy Policy
• Marketing partners, to help us advertise products or promotions
• Legal authorities, if required by law or to protect our rights and safety
  

We do not sell or rent your personal information.

User-Generated Content
If you post product reviews, photos, or other content publicly on our Site or social media, that content may be visible to others. Please do not include personal details in public posts.

Third-Party Links

Our Site may contain links to third-party websites or apps (such as Instagram, TikTok, or Etsy). We are not responsible for the privacy or security practices of those websites. Please review their policies before sharing personal information.

Children’s Privacy

WebbysDesignCo does not knowingly collect or store personal information from anyone under 16 years old. If you believe a child has provided us with their details, please contact us so we can delete the information.

Security and Retention

We use industry-standard measures to help protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute protection.

We retain your information only as long as necessary to fulfil orders, comply with legal obligations, or resolve disputes.

Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access and request a copy of your information
• The right to correct inaccurate data
• The right to request deletion of your data (except where legally required to retain it)
• The right to withdraw consent to marketing communications
  

To exercise any of these rights, please contact us at webbysdesignco@outlook.com.au.

Complaints

If you have concerns about how we handle your information, please contact us at webbysdesignco@outlook.com.au.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 shantarawebb@gmail.com

Thank you for trusting WebbysDesignCo — your privacy and confidence mean everything to us.

Order Processing

• All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
• You will receive another notification via email once your order has been shipped.
• Please note that processing times may be slightly longer during peak seasons, sales, or product launch periods.

Domestic Shipping (Australia-Wide

WebbysDesignCo currently ships Australia-wide only.

Shipping charges for your order will be calculated and displayed at checkout based on the total order weight and your delivery location.

All orders are shipped via Australia Post (Standard or Express options available at checkout).

Delivery times may vary depending on your location, but are generally:

• Standard Shipping: 3–8 business days
• Express Shipping: 1–3 business days
  

Please note that once your order has been lodged with Australia Post, we are not responsible for any delays caused by postal or courier services.
Order Tracking

When your order has shipped, you will receive an email notification containing a tracking number.

You can use this number to track your order directly through the Australia Post tracking portal at auspost.com.au/mypost/track.

If you do not receive your tracking email or have any issues checking your order status, please contact us at webbysdesignco@outlook.com.au and we’ll look into it for you.
Damaged, Lost or Delayed Parcels

Once a parcel has been handed over to Australia Post, it becomes their responsibility.

WebbysDesignCo is not liable for lost, stolen, or damaged parcels once they are in transit.

If your parcel arrives damaged or does not arrive within the estimated timeframe, please lodge an enquiry directly with Australia Post for resolution.
Shipping Address

Please ensure your shipping address is entered correctly at checkout.

WebbysDesignCo is not responsible for packages delivered to an incorrect address provided by the customer. If an order is returned due to an incorrect address, the buyer will be responsible for additional shipping charges to resend it.
Contact Us
If you have any questions or concerns regarding shipping, please contact us at:

📧 shantarawebb@gmail.com

Thank you for supporting WebbysDesignCo — every order means the world to us!

OVERVIEW
Welcome to WebbysDesignCo! The terms “we”, “us” and “our” refer to WebbysDesignCo. WebbysDesignCo operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). WebbysDesignCo is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (the “Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy LINK. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing, payment and shipping details. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS

We make every effort to display our products and services accurately. However, colours and appearance may vary due to device settings and configurations.

We do not warrant that the appearance or quality of any products or services will meet your expectations or be identical to images on the Site.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product and to limit quantities offered to any person, geographic region or jurisdiction on a case-by-case basis

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. WebbysDesignCo may accept or decline your order at our discretion. Your order is not accepted until we confirm acceptance and receive and process your payment. Please review your order carefully before submitting; we may be unable to accommodate cancellation requests after acceptance. If we do not accept, change, or cancel an order, we will attempt to notify you via the email, billing address, and/or phone number provided at checkout.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy LINK.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping or handling charges.

Prices on our Site may differ from prices offered elsewhere. Promotions may be subject to separate terms; if there is a conflict, the promotion terms control.

You agree to provide current, complete and accurate purchase, payment and account information and to promptly update such information (including email address, card numbers and expiry dates). You warrant that: (i) payment information provided is true and complete; (ii) you are authorised to use the payment method; (iii) charges will be honoured; and (iv) you will pay all charges at the posted prices, including shipping and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We ship Australia-wide only. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs (if applicable), or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

For full details, please see our Shipping Policy LINK.

SECTION 6 – INTELLECTUAL PROPERTY
The Services and all content on them (including trademarks, brands, text, images, graphics, product reviews, video, audio, and the design/arrangement thereof) are owned by WebbysDesignCo, its affiliates or licensors and are protected by Australian and international intellectual property laws.

You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, download, store, or transmit any material on the Services without our prior written consent. Except as expressly provided, nothing in these Terms grants any licence or rights under any patent, trademark, copyright or other intellectual property of WebbysDesignCo, Shopify, or third parties. All rights not expressly granted are reserved.

WebbysDesignCo names, logos, product and service names, designs and slogans are trademarks of WebbysDesignCo or its licensors. You must not use such trademarks without prior written permission. Shopify’s names and logos are trademarks of Shopify. Other names and logos are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be provided access to third-party tools as part of the Services, which we neither monitor nor control. You acknowledge we provide such tools “as is” and “as available” without warranties or endorsements and we have no liability arising from your use of them. Your use is entirely at your own risk and subject to the third party’s terms. New features/tools released in the future will also form part of the Services and be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials or hyperlinks to third-party websites or functionality. We are not responsible for examining or evaluating such content. If you access third-party sites, you do so at your own risk. We are not liable for any harm or damages related to third-party websites or your purchase/use of third-party products, services, resources or content. Review third-party policies and practices before any transaction. Complaints about third-party products/services should be directed to the third party

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately characterises Shopify’s relationship with your store and should not be removed or modified.]

WebbysDesignCo is powered by Shopify, which enables us to provide the Services. However, all sales and purchases in our store are made directly with WebbysDesignCo. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and WebbysDesignCo, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with WebbysDesignCo.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy LINK, and some personal information may be processed by Shopify under its own privacy policies. Because our Services are hosted by Shopify, information you submit will be transmitted to and shared with Shopify and certain third parties (which may be located outside your country) to provide and improve the Services. See our Privacy Policy LINK for details on how we, Shopify, and partners use your information.

SECTION 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that: (i) you own or have rights to the Feedback; (ii) you have disclosed any compensation/incentives received for the Feedback; and (iii) your Feedback complies with these Terms. We have no obligation to (1) maintain Feedback in confidence; (2) pay compensation; or (3) respond. We may monitor, edit or remove Feedback we deem unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable or that violates any party’s intellectual property or these Terms. You agree not to mislead us or others as to the origin of any Feedback and you remain solely responsible for it.

SECTION 12 – ERRORS, INACCURACIES AND OMISSION

Occasionally there may be information in/on the Services containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct errors, change or update information, or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES
You may use the Services for lawful purposes only. You agree not to: (a) use the Services for any unlawful or malicious purpose; (b) violate any applicable laws or regulations; (c) infringe upon intellectual property rights; (d) harass, abuse, defame, or harm others; (e) transmit false or misleading information; (f) upload or re-use non-compliant material; (g) send unsolicited promotions (“spam”); (h) impersonate any person or entity; (i) engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Services or exposes us, Shopify or users to liability.

Additionally, you agree not to: (a) upload viruses or malicious code; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track others’ personal information; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent security features. We may suspend, disable, or terminate your account at any time, without notice, if we determine you have violated these Terms.

SECTION 14 – TERMINATION
We may terminate this agreement or your access to the Services (in whole or part) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any provisions that by their nature should survive

SECTION 15 – DISCLAIMER OF WARRANTIES

Information presented on or through the Services is provided for general information only. We do not warrant its accuracy, completeness or usefulness; any reliance is at your own risk.

EXCEPT AS EXPRESSLY STATED BY WEBBYSDESIGNCO, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free. Some jurisdictions do not allow certain warranty disclaimers, so some disclaimers may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL WEBBYSDESIGNCO, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless WebbysDesignCo, Shopify, and our/its affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims (including reasonable legal fees) payable to any third party due to or arising out of: (1) your breach of these Terms or incorporated documents; (2) your violation of any law or third-party rights; or (3) your access to or use of the Services. We’ll notify you of any indemnifiable claim (a delay in notice won’t relieve your obligations unless materially prejudicial). We may control the defence and settlement at your expense, and you will cooperate.

SECTION 18 – SEVERABILITY
If any provision of these Terms is unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted and deemed severed, without affecting the validity or enforceability of the remaining provisions.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision shall not constitute a waiver.

These Terms and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals (oral or written). Any ambiguities in interpretation shall not be construed against the drafting party.

SECTION 20 – ASSIGNMENTS
You may not delegate, transfer or assign these Terms or any rights/obligations without our prior written consent; any attempt is void. We may transfer, assign, or delegate these Terms and our rights/obligations without consent or notices

SECTION 21 – GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services are governed by the laws of Queensland, Australia, and the Commonwealth laws of Australia applicable in Queensland. You and WebbysDesignCo submit to the non-exclusive jurisdiction of the courts of Queensland.

SECTION 22 – HEADINGS
Section headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms at any time on this page. We may update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes. We will notify you of any material changes in accordance with applicable law, and such changes take effect on the date specified. Your continued use of the Services following posting constitutes acceptance of the changes.

SECTION 24 – CONTACT INFORMATION
Questions about these Terms should be sent to: shantarawebb@gmail.com
Optional note (you can keep or remove): This Terms of Service is provided for general informational purposes and is not legal advice. Consider seeking independent legal advice to ensure it meets your specific obligations.